Communications & Broadcasts

What It Does

Communications & Broadcasts lets you send messages to everyone in a community, a group of communities, or your whole portfolio. Use it for announcements, reminders, emergencies, and newsletters.

Who It's For

Property Management Companies using LotWize to manage HOA portfolios.

How to Use It

Step 1: Create a Message

Click "Communications" in the sidebar, then "New Broadcast." Pick who gets it: one community, selected communities, or your entire portfolio.

Step 2: Write and Format Your Message

Use the editor to type your message. Add images, links, or attachments. Choose the delivery method: email, SMS, in-app notification, or all three.

Step 3: Send or Schedule

Click "Send Now" to deliver immediately, or pick a future time to schedule it. You can also save the message as a template for reuse.

Common Issues

Q: Can residents reply to a broadcast? A: Only if you turn on "Allow Replies" before sending. Replies go to your Communications inbox, not to every resident.

Q: Why did some people not get the message? A: Check the delivery report. Common reasons are invalid email addresses, unsubscribed SMS numbers, or residents who turned off notifications.

Pro Tips

• Save templates for common messages like dues reminders, meeting notices, and storm alerts.
• Use the "Emergency" tag for urgent messages — it bypasses quiet hours and sends to every channel.

Related Features

• Sentiment Analysis
• Ask
• Communities

Need Help?

Contact support at support@sanafai.com