The Escalations feature helps board members handle issues that need board-level attention. Whether it is a unresolved maintenance problem, a dispute between neighbors, or a PMC concern, escalations ke
The Escalations feature helps board members handle issues that need board-level attention. Whether it is a unresolved maintenance problem, a dispute between neighbors, or a PMC concern, escalations keep everything tracked and organized.
Board members of HOA/condo communities.
Go to Board Portal → Escalations to see all open escalations. Each shows who escalated it, the original issue, priority level, and how long it has been open.
Assign the escalation to a board member or committee. Add internal notes for the board and public responses for the person who escalated. Everyone stays in the loop.
Once fixed, mark the escalation as resolved. The original requester gets notified automatically, and the issue is archived for future reference.
Q: An escalation has been sitting open for weeks. How do I follow up? A: Click the escalation to see the full history and last action. Add a note asking for an update, or reassign it if the current owner is swamped.
Q: Can homeowners escalate directly, or only through the PMC? A: Both. Homeowners can escalate from their resident portal, and PMC staff can escalate on their behalf. You will see the source on each escalation card.
Contact support at support@sanafai.com
The Amenities feature lets board members manage community amenities like pools, clubhouses, tennis courts, and gyms. You can set booking rules, control availability, and track who is using what — all
Board MemberThe Architectural feature lets board members review, approve, or reject homeowner improvement requests. From fence colors to kitchen remodels, you can track every request with comments, documents, and
Board MemberThe Assistant is an AI-powered board helper that answers questions, summarizes documents, and helps with decisions. Ask it anything about your community — from "What was the landscaping budget last ye