The Chat feature is your AI assistant for community questions. You can ask about HOA rules, due dates, amenity hours, or how to use any part of the portal. The assistant gives instant answers based on
The Chat feature is your AI assistant for community questions. You can ask about HOA rules, due dates, amenity hours, or how to use any part of the portal. The assistant gives instant answers based on your community info.
Any homeowner or renter who wants quick answers without calling the board or property manager.
Click the chat icon at the bottom corner of your portal screen. The chat panel slides open.
Type your question in plain English. For example:
The assistant replies right away. If you need more detail, ask a follow-up question in the same thread. The chat keeps your conversation history so you can scroll back.
Q: The chat gave me the wrong answer. What do I do? A: Try rephrasing your question with more detail. If the answer is still wrong, contact your board or property manager directly.
Q: Is my chat history private? A: Yes. Your chat history is only visible to you and the community managers who may review conversations for quality.
Q: Can the chat help with payment problems? A: It can guide you through the payment steps. For billing disputes or failed charges, contact your board or property manager.
Contact support at support@sanafai.com
The Amenities feature lets you browse and reserve community spaces like pools, gyms, clubhouses, and parks. You can see what is available, check operating hours, and book a time slot that works for yo
HomeownerThe Architectural Review feature lets you submit home improvement requests for board approval. This covers projects like fences, patios, paint colors, or exterior changes. The board reviews your reque
HomeownerThe Documents feature gives you access to community files shared by your board. This includes bylaws, meeting minutes, financial reports, and other important community records.