The Requests feature lets you submit maintenance or service requests to your board or property management company. This covers things like landscaping issues, broken lights, plumbing problems, or gene
The Requests feature lets you submit maintenance or service requests to your board or property management company. This covers things like landscaping issues, broken lights, plumbing problems, or general community upkeep.
All homeowners and renters who want to report something that needs fixing or attention in the community.
Log in to your homeowner portal and click Requests in the sidebar. You will see a list of your past requests and their current status.
Click the Submit Request button. Choose a category like Landscaping, Maintenance, or Safety. Write a clear description of the issue. Add a photo if it helps show the problem. Then click Submit.
Your request will show a status like Submitted, In Progress, or Resolved. You can click into any request to read updates from the board or add more details if needed.
Q: How long does it take to fix something? A: It depends on the issue type and your community's contract with vendors. Emergency issues like safety hazards are handled first. Check your request status for updates.
Q: Can I edit a request after I submit it? A: You cannot edit the original description, but you can open the request and add a comment with new details or photos.
Q: What counts as an emergency? A: Safety hazards like exposed wires, major water leaks, or broken gates are emergencies. Use the Requests feature to report them and mark them urgent if that option is available.
Contact support at support@sanafai.com
The Amenities feature lets you browse and reserve community spaces like pools, gyms, clubhouses, and parks. You can see what is available, check operating hours, and book a time slot that works for yo
HomeownerThe Architectural Review feature lets you submit home improvement requests for board approval. This covers projects like fences, patios, paint colors, or exterior changes. The board reviews your reque
HomeownerThe Chat feature is your AI assistant for community questions. You can ask about HOA rules, due dates, amenity hours, or how to use any part of the portal. The assistant gives instant answers based on