_Last updated: May 2026_
Last updated: May 2026
The Admin Dashboard is your command center for managing the entire LotWize platform. This guide covers every section, chart, and metric available.
When you log in as an admin, you land on the Dashboard — a real-time overview of platform health, user activity, and business metrics.
Shows the number of users who logged in at least once in the last 30 days.
Count of new accounts created, broken down by role:
Why it matters: Growth velocity. Healthy platforms see steady new signups.
Total number of HOAs and PMCs using LotWize.
Monthly recurring revenue (MRR) at a glance:
A line chart showing daily active users over the last 30/60/90 days.
How to read it:
Actions:
Monthly revenue plotted over time, with plan breakdowns.
Color coding:
Shows what percentage of communities are on each plan.
What to watch:
Tracks communities that canceled or stopped using LotWize.
Industry benchmark: SaaS HOA platforms typically see 3-5% monthly churn. Above 7% is a warning sign.
Drill-down options:
Bar chart of tickets created per day, categorized by type:
Threshold alerts:
| Metric | What It Means | Healthy Range |
|---|---|---|
| DAU/MAU ratio | Daily users ÷ Monthly users | 15-25% |
| Avg session time | How long users stay per visit | 5-12 minutes |
| Feature adoption | % of users who used each feature | Varies by feature |
| Payment completion rate | % of started payments that finish | More than 85% |
| Metric | What It Means | Target |
|---|---|---|
| MRR | Monthly recurring revenue | Growing 10%+ MoM |
| ARPU | Average revenue per user | $12-50 |
| LTV | Lifetime value of a community | 12× monthly plan price |
| CAC | Customer acquisition cost | less than 1/3 of LTV |
| Net revenue retention | Revenue from existing customers | More than 100% |
| Metric | What It Means | Target |
|---|---|---|
| Avg support response time | Time to first reply | Less than 2 hours |
| Ticket resolution time | Time to close | Less than 24 hours |
| Uptime | Platform availability | More than 99.9% |
| API error rate | Failed API calls | Less than 0.1% |
Build your own reports in Dashboard → Custom Reports:
Scheduled reports:
Set up alerts in Dashboard → Alerts:
Built-in alerts:
Custom alerts:
All dashboard data can be exported:
How: Click the Export button on any chart or table.
Need help interpreting your metrics? Contact support@sanafai.com.