LotWize Help Center — Admin Dashboard Guide
_Last updated: May 2026_
LotWize Help Center — Admin Dashboard Guide
Last updated: May 2026
The Admin Dashboard is your command center for managing the entire LotWize platform. This guide covers every section, chart, and metric available.
Overview
When you log in as an admin, you land on the Dashboard — a real-time overview of platform health, user activity, and business metrics.
Platform Analytics
Total Active Users
Shows the number of users who logged in at least once in the last 30 days.
- Green trend (↑): Growing engagement
- Red trend (↓): Potential churn risk — check the Churn Report
- Drill down: Click to see a daily breakdown and user list
New Signups (Last 30 Days)
Count of new accounts created, broken down by role:
- Homeowners
- Board members
- PMC accounts
Why it matters: Growth velocity. Healthy platforms see steady new signups.
Communities Onboarded
Total number of HOAs and PMCs using LotWize.
- Active: Logged in within 30 days
- At Risk: No login in 30-60 days
- Churned: No login in 60+ days
Revenue Overview
Monthly recurring revenue (MRR) at a glance:
- Current MRR
- MRR growth rate (%)
- Revenue by plan tier
- Failed payment count
Charts & Visualizations
User Growth Chart
A line chart showing daily active users over the last 30/60/90 days.
How to read it:
- Smooth upward slope = healthy growth
- Spikes = likely from a marketing campaign or feature launch
- Plateaus = time to investigate engagement
Actions:
- Hover over any point for exact numbers
- Click "Export" to download as PNG or CSV
- Toggle between 30/60/90 day views
Revenue Trend Chart
Monthly revenue plotted over time, with plan breakdowns.
Color coding:
- Blue = Free plans
- Green = Starter plans
- Purple = Growth plans
- Gold = Pro plans
Plan Distribution Pie Chart
Shows what percentage of communities are on each plan.
What to watch:
- Heavy Free/Starter skew = potential upsell opportunity
- Growing Pro = healthy expansion revenue
Churn Rate Chart
Tracks communities that canceled or stopped using LotWize.
Industry benchmark: SaaS HOA platforms typically see 3-5% monthly churn. Above 7% is a warning sign.
Drill-down options:
- Churn by plan tier
- Churn by community size
- Churn reason (from exit survey)
Support Ticket Volume
Bar chart of tickets created per day, categorized by type:
- Technical issues
- Billing questions
- Feature requests
- Account issues
Threshold alerts:
- More than 20 tickets/day = review staffing
- Spike in "Technical issues" = possible bug
Metrics Breakdown
Engagement Metrics
| Metric | What It Means | Healthy Range |
|---|---|---|
| DAU/MAU ratio | Daily users ÷ Monthly users | 15-25% |
| Avg session time | How long users stay per visit | 5-12 minutes |
| Feature adoption | % of users who used each feature | Varies by feature |
| Payment completion rate | % of started payments that finish | More than 85% |
Financial Metrics
| Metric | What It Means | Target |
|---|---|---|
| MRR | Monthly recurring revenue | Growing 10%+ MoM |
| ARPU | Average revenue per user | $12-50 |
| LTV | Lifetime value of a community | 12× monthly plan price |
| CAC | Customer acquisition cost | less than 1/3 of LTV |
| Net revenue retention | Revenue from existing customers | More than 100% |
Operational Metrics
| Metric | What It Means | Target |
|---|---|---|
| Avg support response time | Time to first reply | Less than 2 hours |
| Ticket resolution time | Time to close | Less than 24 hours |
| Uptime | Platform availability | More than 99.9% |
| API error rate | Failed API calls | Less than 0.1% |
Custom Reports
Build your own reports in Dashboard → Custom Reports:
- Choose metrics (up to 5 per report)
- Set date range
- Apply filters (plan, community size, region)
- Choose visualization type (line, bar, pie, table)
- Save or schedule
Scheduled reports:
- Daily morning summary (email at 8 AM)
- Weekly metrics packet (Mondays)
- Monthly board report (1st of month)
Alerts & Notifications
Set up alerts in Dashboard → Alerts:
Built-in alerts:
- MRR drops more than 10% from last month
- Churn rate exceeds 5%
- Support queue more than 30 tickets
- API error rate more than 1%
- Any community reports a critical bug
Custom alerts:
- Any metric threshold you define
- Sent via email, Slack, or webhook
Exporting Data
All dashboard data can be exported:
- PDF: Great for board presentations
- CSV/Excel: For deeper analysis in Excel or Google Sheets
- API: For connecting to BI tools like Tableau or Looker
How: Click the Export button on any chart or table.
Next Steps
Need help interpreting your metrics? Contact support@sanafai.com.