Key Result
84%
homeowner satisfaction (up from 48%)
Sunridge Estates was paying a national management company $52 per unit per month ($90,480/year). Despite the premium cost, homeowners averaged 5.7 business days to receive a response to inquiries. The board received only monthly financial summaries — no real-time visibility into finances. A 2024 homeowner survey found 52% satisfaction with HOA management, and an open letter signed by 67 homeowners demanded change.
The board transitioned to self-management over 90 days, retaining their landscaping and pool service contracts directly. LotWize provided the communication hub, document portal, financial dashboard, and violation system. A part-time administrator was hired at $11,480/year to handle 10 hours per week of administrative tasks.
“Our homeowners actually know us now. We talk to them directly, fix problems fast, and they trust us. That's worth more than the $79,000 we saved.”