Key Result
$193,000
saved in year one
Heritage Oaks was paying a large regional property management firm $58 per unit per month — $217,152 per year. Despite the cost, board meetings consistently ran over 3.5 hours and accomplished little. A violation backlog of 78 open cases had no tracking system, and homeowners filed 11 formal complaints in 2024 about slow responses to maintenance and compliance issues. The board felt they had lost control of their own community.
The board voted 5-0 to self-manage. They used LotWize to centralize all HOA operations: structured violation tracking with photo evidence, automated homeowner communications, digital document storage, and a financial dashboard visible to all board members. They retained a part-time bookkeeper at $24,000 per year for bank reconciliation and tax prep. The full transition took 62 days.
“We were skeptical a software platform could replace a management company. After 18 months of self-management, our only regret is not doing it sooner.”