Key Result
$38,590
in delinquent dues recovered
Lakewood Commons carried a 22% delinquency rate — $47,190 in outstanding dues across 19 homeowners. The treasurer was spending 12 hours per month manually cross-referencing bank statements, generating past-due letters, and calculating late fees. Multiple payment plans had been agreed to verbally with no documentation, creating disputes. The community was operating with a $31,000 cash shortfall.
LotWize replaced the manual system with automated payment reminders at 30, 15, and 7 days before each due date, automatic late fee application per the CC&Rs, and a digital payment portal where homeowners could pay online and view their balance history. Payment plans were formalized in writing with LotWize tracking each installment.
“The automatic reminders alone were worth the entire subscription cost. We recovered almost $40k in the first year and our treasurer stopped dreading dues season.”