Key Result
47 days → 6 days
architectural review turnaround
Coastal Palms' architectural review committee (ARC) was processing requests entirely on paper — forms mailed in, reviewed at monthly meetings, decisions mailed back. Average turnaround was 47 days. Homeowners were furious; one had an attorney send a formal demand letter over a fence permit that sat for 71 days. The board received 11 formal complaints in 2024 related to ARC delays.
LotWize's digital ARC submission system allowed homeowners to submit requests online with photos and documents, track status in real time, and receive electronic approvals or revision requests. Committee members reviewed digitally on their phones. Rush requests (requiring a 7-day response under Florida law) were automatically flagged.
“We had a homeowner literally show up at a board member's house over a fence approval delay. That doesn't happen anymore.”