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HOA Maintenance Request Form

Communications

Standardized form for homeowners to report maintenance issues, common area repairs, or safety concerns to the board.

About this template

A standardized maintenance request form ensures the board receives consistent information about every issue — location, urgency, description, and photos — so requests can be triaged and assigned efficiently. This form also creates a paper trail that demonstrates the board is responsive to homeowner concerns, which is important for insurance and liability purposes.

What's included
  • Homeowner contact and property information
  • Issue location and category (landscaping, plumbing, electrical, etc.)
  • Detailed description of the problem
  • Urgency level and safety implications
  • Photo upload instructions
  • Board acknowledgment and resolution tracking section
When to use this template

Make this form available on your community portal, via email, and in your welcome packet. Encourage homeowners to use it for all common area issues and maintenance requests.

Template preview
Replace all [BRACKETED] fields with your community's details
[COMMUNITY NAME] HOMEOWNERS ASSOCIATION
MAINTENANCE REQUEST FORM

Date Submitted: [DATE]
Requested By: _____________________________
Property Address: _________________________
Phone: ________________ Email: ____________

ISSUE DETAILS
Location of Issue: _________________________
Category (check one):
[ ] Landscaping / Irrigation
[ ] Plumbing / Water Leak
[ ] Electrical / Lighting
[ ] Roofing / Gutters
[ ] Paving / Concrete
[ ] Pool / Amenity
[ ] Security / Gate
[ ] Other: ________________________________

Description of Problem:
_______________________________________________
_______________________________________________

URGENCY
[ ] Low — Cosmetic or non-urgent issue
[ ] Medium — Functional issue, no immediate safety risk
[ ] High — Safety hazard or active damage occurring

PHOTOS
[Attach photos showing the issue and surrounding area]

FOR BOARD USE ONLY
Date Received: ____________ Received By: ____________
Assigned To: ____________ Target Completion: ____________
Status: [ ] Open [ ] In Progress [ ] Completed [ ] Deferred
Resolution Notes:
_______________________________________________
Completed Date: ____________ Closed By: ____________

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Tip

Make this form available on your community portal, via email, and in your welcome packet. Encourage homeowners to use it for all common area issues and maintenance requests.

LotWize generates this automatically with your community's actual details

Stop filling in brackets. LotWize knows your homeowners, your CC&Rs, and your violation history — it generates hoa maintenance request form documents in seconds, pre-addressed and ready to send.

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This template provides general guidance only — not legal advice. HOA rules and document requirements vary by state and by your governing documents. Always consult an HOA attorney before using any document in a legal or enforcement context.